Right to disclose bank accounts information
As part of the assistance given to the beneficiaries of the deceased person, Bank Al-Maghrib can be appealed for requests related to searching for accounts.
The heirs may appeal to Bank Al-Maghrib for an inventory of the accounts opened in the name of their deceased and, if applicable, the details of the securities portfolio managed by the bank.
This request can be sent through one of the following ways:
- By mail to the attention of Direction de la Supervision Bancaire at : 27 Avenue Hassan II –Casablanca
- By e-mail to : RECLAMATIONS_CLIENTELE@bkam.ma
- Deposit in the office of the Banking Supervision Department at the aforementioned address or at Bank Al-Maghrib’s branches and agencies throughout the Kingdom.
For any assistance (orientation, steps to follow, response to the claims), the customer can contact the Customer Protection Unit by calling the following numbers: 05 22 47 81 00 or 05 22 47 80 00.